Coronavirus Information and Updates
Information is changing rapidly. Please check back often for new information and updates.
County officials are working closely with Renfrew County District Health Unit, and local municipalities to respond to the situation. As more information becomes available, the County of Renfrew is taking all necessary steps to ensure the health & safety of our residents, staff and visitors.
Renfrew County and District Health Unit COVID-19 Vaccination Information
Please note: Vaccine clinic dates and times are only available based on vaccine supply.
For more information please visit RCDHU COVID-19 Vaccine Rollout page.
COVID-19 Testing
Do you require COVID-19 test? We will be testing at these locations
Please call RC VTAC to pre-register 1-844-727-6404 or book online.
The Renfrew County Virtual Triage and Assessment Centre
What is the Renfrew County Virtual Triage and Assessment Centre?
The Renfrew County Virtual Triage and Assessment Centre is an innovative healthcare service that is available 24/7 for all residents. If you have a health concern (including COVID-19) call your family physician or nurse practitioner. If you do not have a primary care provider or cannot access your primary care provider, call VTAC at 1-844-727-6404 for care and support from a family physician, nurse practitioner and/or community paramedic.
| Public Input Request for RCVTAC, Email Submission Info |
| Public Input Request for Renfrew County Virtual Triage and Assessment Centre |
| Who can access it? |
| Any Renfrew County resident who has a health concern (including concerns related to COVID-19) and does not have a family physician or cannot access their family physician. |
| How can I access the Centre? |
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| How does the Centre provide care? |
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The RC VTAC is a virtual solution that allows nurse practitioners, physicians and/or community paramedics to assess and manage health concerns in multiple ways depending on a person’s needs. This includes:
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| Where can I learn more? |
| Visit Renfrew County Virtual Triage and Assessment Centre website. |
Community Services Pembroke Offices Moved
County of Renfrew Community Services are now collocated. The Child Care and Early Years office previously located at 545 Pembroke Street West along with the Renfrew County Housing Corporation and Ontario Works offices previously located at 169 and 161 Lake Street, has moved to 7 International Drive. This move is part of the County’s Human Services Integration initiative to offer a one common-counter approach to provide community services in an efficient and effective way.
Contact Information:
Mail - 7 International Drive, Pembroke, ON K8A 6W5
Facsimile – 613-735-2081
Phone:
- Child Care and Early Years 613-732-4100, Toll-Free 1-866-561-7679
- Renfrew County Housing Corporation 613-735-0782, Toll-Free 1-888-256-0063
- Ontario Works 613-732-2601, Toll-Free 1-866-897-4849
County Administration Building
In an abundance of caution and to help ensure the continued delivery of critical services to its residents, the County Administration building is open.
If you suspect you have symptoms of COVID-19, please use the self-assessment tool, or call your health care provider.
The County of Renfrew’s administration building located at 7 & 9 International Drive, Pembroke. Please review the following County operational changes and closures or contact us at 613-735-7288.
| Child Care and Early Years |
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The Child Care office located at 7 International Drive, Pembroke. Staff are present in the office and will respond to calls and inquiries. Phone: 613-732-4100 or email: childcare@countyofrenfrew.on.ca Please see our Child Care and Early Years web page for information on child care centres reopening. |
| Community Housing (Renfrew County Housing Corporation) |
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The Renfrew County Housing offices located in Pembroke, Renfrew and Arnprior are closed with limited service. Staff are present in the office and will respond to calls and inquiries. Phone:
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| Ontario Works |
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County of Renfrew Ontario Works offices are open. We encourage you to reach out to us by telephone or email wherever possible in order to reduce the risk of COVID-19. Applications for Ontario Works assistance can be completed online by accessing the following link: Office locations and telephone numbers: Pembroke: 613-732-2601 / 1-866-897-4849 |
| Provincial Offences Court |
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The Notice Regarding Public and Media Access to Ontario Court of Justice The POA office located at 7 International Drive, Pembroke, ON is now open to the public. For more information, please contact the office via phone 613-735-3482 or email. |
| Public Works & Engineering |
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Please Note: Until further notice the Adopt-A-Road Program has been suspended. Business as usual with the exception of the facilities that are closed to the public. Residents can contact by phone or via e-mail as per the website. “Report a Concern”
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| Economic Development Services |
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Services will continue to serve clients via telephone and email contacts. Our website and social media links have a broad range of helpful information and news for business and investor clients. There you will find our listing of business and investment opportunities, business sector profiles, calendar of business events and much more. Melissa Marquardt, Manager Office: 613-735-7288 ext 459 Cell: 613-281-4273 email: mmarquardt@countyofrenfrew.on.ca |
| Enterprise Renfrew County (ERC) |
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The County’s Small Business Enterprise Centre continues to serve entrepreneurs and small business clients. Consultations can be booked in-person or virtually. For more information about the Starter Plus and Summer Company programs, training opportunities or to book a consultation with the Small Business Advisor visit our website. Heather Inwood-Montrose, Small Business Advisor: 613-432-6848 Cell: 613-639-5853 email: hinwoodmontrose@countyofrenfrew.on.ca |
| Ottawa Valley Tourist Association (OVTA) |
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The OVTA represents the tourism industry of Renfrew County and the Ottawa Valley. We continue to support and assist all our tourism operators, municipalities and visitors with information, guidance on marketing in this challenging COVID 19 environment, information flow to and from upper levels of government and communications with provincial and national tourism associations. Visit our website for more information about places to visit and things to do in the Ottawa Valley. Emily England, Administration Office: 613-732-4364 ext 453
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| Planning Services |
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Planning Services located at 9 International Drive, Pembroke. Reduced staff are present in the office and will respond to calls and inquiries. Planning applications will continue, please contact the local office to discuss an over-the-phone application or any other issue. Donna Rutz - General Contact – 613-735-3204 drutz@countyofrenfrew.on.ca |
| GIS & Mapping |
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GIS & mapping services located at 9 International Drive, Pembroke. Staff are present in the office and will respond to calls and inquiries. Jason Davis 613-735-3204 Ext 463 jdavis@countyofrenfrew.on.ca |
| Weed Inspection |
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Staff are present in the office and will respond to calls and inquiries. Jason Davis 613-735-3204 Ext 463 jdavis@countyofrenfrew.on.ca |
| Real Estate |
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Staff are present in the office and will respond to calls and inquiries. Kevin Raddatz, Manager of Real Estate, 613-735-3204 kraddatz@countyofrenfrew.on.ca |
| Forestry |
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Staff are present in the office and will respond to calls and inquiries. Lacey Rose 613-735-3204 Ext 438 lrose@countyofrenfrew.on.ca |
| Trails |
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Staff are present in the office and will respond to calls and inquiries. Jason Davis 613-735-3204 Ext 463 jdavis@countyofrenfrew.on.ca |
Tracking COVID-19
Please visit County of Renfrew COVID-19 Hub for additional resources and tracking of COVID-19 related information.
Free Wi-Fi Locations
Free Wi-Fi internet access points are placed in selected areas across Renfrew County communities and allows users with mobile devices to connect to the Wi-Fi (wireless) Internet. Please contact SHamilton@countyofrenfrew.on.ca for additional information.
Community Support Services in Renfrew County
Community Support Services in Renfrew County are here to help older adults during this difficult time. For details on services available, you can call the Community Support Service nearest you (Mon-Fri):
- Arnprior: 613-623-7981
- Barry’s Bay: 613-754-2772
- Calabogie: 613-752-2828
- Deep River: 613-584-1900
- Eganville: 613-628-2354
- Pembroke (Carefor): 613-732-9993
- Renfrew: 613-432-7691
For online access to Community Support Services near you, including Grocery Delivery, Essential Transportation, Meal Delivery and Telephone Assurance, use this link: https://communitysupport.covidresponse.ca/
If you are lonely and needing to talk, you can call “A Friendly Voice” (8 a.m. – midnight) a toll-free phone line for seniors feeling isolated: 1-855-892-9992.
211 operates 24 hours a day, seven days a week, and is committed to supporting communities throughout Ontario during the COVID 19 pandemic with referrals to a broad range of services. If your needs extend beyond the scope of community support services, consider dialing 211 for assistance.
Additional Resources
- RCDHU COVID-19 Information for Workplaces
- Province of Ontario Newsroom
- Reopening Ontario in stages
- Province of Ontario COVID-19
- Ministry of Health - Self-Assessment Information
- Government of Canada - Coronavirus disease (COVIS-19) Outbreak Update
- Hand Washing
- How to Self-Monitor
- How to Self-Isolate
- Know the Difference: Self-Monitoring, Self-Isolate and Isolation
For additional information on COVID-19 please visit the Renfrew County District Health Unit's Novel Coronavirus (COVID-19) webpage.
**Last updated: July 18, 2022 at 8:05 a.m.
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