The County of Renfrew Long-Term Care Homes’, Bonnechere Manor and Miramichi Lodge, website has been updated to ensure compliance with the new Fixing Long-Term Care Act, 2021 and its general regulation.
271. (1) Every licensee of a long-term care home shall ensure that they have a website that is open to the public and includes at a minimum,
(a) the physical address of the long-term care home;
(b) the approximate number of licensed beds at the home;
(c) direct contact information, including a telephone number and email address that are monitored regularly for,
(i) the licensee or a senior officer of the licensee or, in the case of a municipal home or a First Nations home approved under Part IX of the Act, a person who is on the committee of management,
(ii) the Administrator,
(iii) the Director of Nursing and Personal Care, and
(iv) all infection prevention and control leads for the home;
(d) the Ministry’s toll-free telephone number for making complaints about homes;
(e) the current report required under subsection 168 (1);
(f) the current version of the emergency plans for the home as provided for in section 268;
(g) the current version of the visitor policy made under section 267; and
(h) on the homepage of the website, clear, comprehensible and prominent disclosure that the long-term care home does not have air conditioning available in resident bedrooms, where applicable.
(2) A licensee is not required to have a website that is open to the public where the home is in a location in the province that does not have consistent and reliable internet service.
(3) A licensee is not required to comply with subsection (1) until three months after the coming into force of this section.
Details
Bonnechere Manor
470 Albert Street
Renfrew, ON K7V 4L5
Email: Bonnechere Manor
Phone: 613-432-4873
Fax: 613-432-4873
www.countyofrenfrew.on.ca
Miramichi Lodge
725 Pembroke Street West
Pembroke, ON K8A 8S6
Email: Miramichi Lodge
Phone: 613-735-0175
Fax: 613-735-0861
www.countyofrenfrew.on.ca
About
The County of Renfrew and the City of Pembroke operate two long-term care Homes: Bonnechere Manor and Miramichi Lodge. Bonnechere Manor has 180 beds and Miramichi Lodge has 166 beds which provides permanent residency. The short term respite care program is currently on pause due to the COVID-19 Pandemic. At the County of Renfrew Long-Term Care Homes, all residents are supported to maintain a meaningful and continued relationship with their families, other residents and the community. A variety of activities form the basis for an active and balanced life within a supportive and safe environment.
Contact Information
Mike Blackmore, Administrator/Director of Long-Term Care
Miramichi Lodge and Bonnechere Manor
613-735-0175 ext. 214
Bonnechere Manor
Dean Quade, Administrator
Bonnechere Manor
613-433-8307
Trisha Michaelis, Director of Care
Bonnechere Manor
613-433-8399
Michelle Christie, Infection Prevention and Control Practitioner (Interim)
Bonnechere Manor
613-432-4873 ext. 1051
Miramichi Lodge
Mike Blackmore, Administrator
613-735-0175 ext. 214
Nancy Lemire, Director of Care
613-735-0175 ext. 216
Micheline Fraser, Infection Prevention and Control Practitioner
613-735-0175 ext. 307
Committee of Management
Peter Emon, Warden
Complaints
Report an urgent complaint
Call the Long-Term Care Family Support and Action Line: toll-free 1-866-434-0144
Hours of operation: 8:30 a.m.-7:00 p.m., 7 days a week.
For non-urgent complaints, please visit the Ministry of Long-Term Care website:
Long-term care home complaint process | ontario.ca
Report your concern directly to the home
Start by addressing your complaint or concern with the Registered Practical Nurse (RPN) on the resident’s home area. The RPN will:
- Listen, empathize and apologize
- Address the problem if it is within their ability to do so
If the RPN is unable to resolve the complaint or concern they will:
- Ensure the charge Registered Nurse (RN) or appropriate supervisor is informed
- The appropriate supervisor will follow-up within the next business day
The appropriate supervisor must investigate the complaint or concern and take appropriate action depending on the nature of the complaint, which may include:
- Verbal discuss with the resident/family member face-to-face or by telephone
- Meet with involved disciplines to develop a written action plan
- Coordinate a meeting with resident/family to resolve the concern
- Bring the complaint to Resident Council, Family Council for input into a solution to non-resident health specific issues
Annual Continuous Quality Improvement (CQI) Plan
Bonnechere Manor (CQI)
Emergency Plan
Bonnechere Manor Emergency Plan
Miramichi Lodge Emergency Plan
Visitor Policy
County of Renfrew Long-Term Care Homes Visitor Policy
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